Refund policy

Returns & Refunds

At Dreamegg, your comfort and peace of mind matter to us.
We design our products to help you sleep better — and we want you to feel just as confident when making a purchase.

If for any reason you're not fully satisfied, we're here to help.

30-Day Risk-Free Trial

We offer a 30-day return policy from the date of delivery.

You may request a return or refund within this period if the product does not meet your expectations.

To be eligible:

  • The item must be in good condition
  • All original accessories and packaging should be included
  • Proof of purchase is required

First-Time Order Guarantee

We understand that trying a new sleep product is a personal experience.

For first-time customers, we offer a one-time risk-free return, giving you the confidence to try Dreamegg products with ease.

Non-Returnable Situations

To ensure fairness and product integrity, we may not accept returns in the following cases:

  • Products damaged due to misuse, improper handling, or unauthorized modifications
  • Items missing essential components
  • Returns requested beyond the 30-day window

How to Start a Return

To initiate a return, please contact us at:
support@mydreamegg.com

Kindly include:

  • Your order number
  • A brief description of the issue or reason for return

Our support team will guide you through the process as quickly as possible.

Refund Process

Once your return is received and inspected:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Return Shipping

  • Return shipping costs are the responsibility of the customer
  • If the item is defective or incorrect, we will cover all related costs

Damaged or Defective Items

If your item arrives damaged or not functioning properly, please contact us within 7 days of delivery.

We will arrange a replacement or full refund at no additional cost.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return your original product and place a new order.

If you have any questions, feel free to reach out —
we’re always here to help at support@dreamegg.com.